Use the approved account email
The recovery request should match the email used for the ONTCSA account application or approved account profile.
Password help
Password Recovery Desk
Request a secure reset link for an approved ONTCSA member account. The flow follows marketplace-style account recovery: private response language, clear next steps, and fast routing back to account tools.
Reset link request
Send a reset link
Enter the email tied to the approved member account. For approved accounts, ONTCSA attempts to send recovery instructions without exposing account status publicly. If no email arrives, check spam or contact ONTCSA support.
Check inbox and spam folders
For account protection, the page confirms the request without disclosing whether an email is registered.
Return to account tools
After a password update, use the account dashboard, orders, profile, and order tracking pages as needed.